Managed Services

BRONZE TIER SERVICE

Tailored for companies that want peace of mind that their databases are being monitored by a team of experts who are only a phone call away, however the list of support services is limited with more tasks delegated to in-house resource. Bronze support is perfect for customers with in-house DBA staff who want to delegate the core DBA duties, where a server is running less mission-critical applications or it may be a test or development server that requires limited monitoring. Emergency response or database support outside of scope is available on a time and materials basis.

SQL Services take responsibility for the following tasks:

  • Daily Monitoring
  • Database re-indexing
  • Database consistency checks
  • Resolving backup failure issues
  • Review of Database Configuration against best practice
  • Reviewing Operating System and RDBMS error logs
  • Update disk and database growth statistics
  • Verify backup and recovery process and timing
  • Review Service Pack and hot fix levels
Which Service Level is right for you?
 
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Bronze SLA

 
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